Vince Magcalas, Administration Team Manager 

I oversee and support a team of pension benefits administrators working on multiple large-market clients who focus on data review and changes, payment kit review and setup, automated calculations and termination batches, and death and collections. I enjoy supporting and encouraging our team to think of innovative and efficient ways to accomplish our daily tasks and responsibilities.

I have worked for other organizations that didn’t have a retirement plan for their employees. At WTW, I finally have a retirement plan, which is one of the things that motivates and inspires me, as it helps me prepare not just for myself but also for my family’s future.

I take pride in the work that we do; administrating our participants’ pension and benefits is an important job. Supporting and managing our participants’ hard-earned investments and providing them with excellent service is a privilege. In reviewing our participants’ documents, I’m always reminded that it’s not just paperwork; these are our participants’ life records. They are important milestones, and they need to be handled with utmost care and urgency. Our participants have worked hard for their pensions, and it’s important to remember that we are the ones taking care of them; we need to be professional, cautious, and extra patient when doing so.