Shilpi Ray, Administration Team Leader

As a leader in the Health and Welfare Administration group, my team and I help our clients’ employees and their families receive the best service and experience, both during benefits enrollment and after, when they use their coverage. Our commitment to excellence helps participant benefits information be passed to our benefits partners smoothly, ensuring participants and their families have uninterrupted health and wellness coverage. We consult with our clients to understand their employees’ needs around benefits administration technology and customize solutions that help participants make informed decisions around choosing and managing their benefits.

I am often reminded of the importance of what we do. When we help someone enroll and get coverage in an emergency while they are waiting at the doctor's office, or when they call our service center and tell us how we have helped them through the complexities of using their healthcare benefits, it energizes me. What we do touches the health and wellbeing of millions of participants every day.