Sareeta Sims, 
Service Center Leader 

I’ve been working at WTW for 15 years and am the location leader for the Benefits Accounts service center. Our teams are located in Tampa, Florida, and Pittsburgh, Pennsylvania. As a leader in the service center, I work alongside colleagues who are talking to participants each day. Over the course of my career, I have seen the efforts and investments made to give the service center teams the tools they need to provide the best possible participant experience. It really brings me joy when my team can do their job well and give participants the care and time they deserve which is realized in the satisfaction from our clients. In addition to my day-to-day role, I am also a part of WTW’s Multicultural Inclusion Network and mentorship program.

From a very young age, I’ve always been interested in helping others. My father worked for decades in customer service for an airline, and my mother was in law enforcement. Although they were in very different industries, both were in the business of helping people. Whether they were assisting people get on their flight and to their destination without issue or supporting someone in a crisis, I grew up watching the most influential people in my life put others first.