Komika Benjamin, Service Center Supervisor

As a service center supervisor, it is my responsibility to train and prepare our customer service representatives to respond to participant inquiries about their health and pension benefits with the white glove service WTW is known for. After initial training, I help continue the development of the representatives to ensure they are up to date and can always provide accurate information. The focus on quality and detail at Willis Towers Watson is nothing like I’ve ever seen in previous positions; we really live our mission and values each day.

The conversations taking place in our service center are about extremely important things to almost every human: family, health and earned money. Many people may not recall the exact words during their call with us, but they will remember how they felt after their conversation, and I want to make sure that feeling is positive. It’s an honor that we get to be a part of the big milestones our participants are living through, whether it is a new hire, a new marriage, a child being born or finally retiring at the end of a successful career.  

We want to provide excellent service and ensure our participants have great interactions, and it is also up to us to empower and educate participants so they fully understand their options and can make the right choices for their families.