Emily Brinkman, Administration Team Leader

In my role as a client delivery team leader, I focus on the management of a defined group of clients and the colleagues who serve them. I love my role because it really gives me the opportunity to be creative and think outside the box. The experience we provide is critical to helping employees make good benefit decisions. Our team is responsible for that experience, from the information viewed online to the export file going to the carrier with the employee elections. Our timeliness and efficiency contribute to a great employee experience.

Additionally, our website is where employees come to find information about their benefits when they need to use them throughout the year. Over the course of the past nine years at WTW, I have strived to make sure the details we are communicating are reviewed thoroughly and we are providing quality service to each of our clients — and in turn their employees. I often find myself thinking from both the employee and employer perspective and making sure the solution we find serves their best interests.

Healthcare benefits are complicated, with a lot of information to unpack and understand. Finding a way to help our employers and employees access their benefits and information through our enhanced technology and innovation is my biggest motivator each day.